Grand Rapids, MI — Headquarters

Our Story

Built on Execution,
Earned Through Trust

Complete Tech Solutions was founded in Grand Rapids, Michigan with a straightforward mission: deliver enterprise-grade technology services with the reliability and accountability that large-scale deployments demand.

Over three decades, we've grown from a regional technology services provider into a trusted partner for some of the nation's largest technology integrators and Fortune 500 companies. When companies like Telaid, GraniteNet, New Era Technology, and Bailiwick need reliable field execution for their enterprise clients, they call us.

Our engineers have deployed, configured, and maintained technology for Apple, Morgan Stanley, Home Depot, Lowe's, Dollar Tree, CDW, UBS Financial, and hundreds of other organizations — from single-site installations to multi-state rollouts spanning thousands of locations.

Today, we're adding AI to our toolkit. We help businesses use artificial intelligence to automate the work that slows them down. The core principle hasn't changed: get it done right, on time, every time.

Why CTS

What Sets Us Apart

Fortune 500 Track Record

We've deployed technology for the world's largest retailers, financial institutions, and tech companies. Our quality standards meet enterprise expectations — every time.

National + International

Engineers across the U.S. with international deployment capabilities. We've completed projects in all 48 contiguous states plus international Apple deployments. One call, any location.

Done Right the First Time

Industry-leading first-visit resolution rates. Our technicians arrive prepared, execute professionally, and close tickets cleanly — reducing your cost per deployment.

Trusted Partner Network

We work alongside the nation's leading technology integrators — Telaid, GraniteNet, New Era Technology, and Bailiwick — as their go-to field execution partner.

Full-Stack Capabilities

Network infrastructure, cabling, wireless, POS, security cameras, VoIP, project management, and now AI — we handle the full technology spectrum under one roof.

AI-Forward Thinking

We're an IT services company that also builds AI solutions. Chatbots, automation, integrations. If it saves your business time or money, we can probably build it.

Our Network

Integration Partners & End Clients

We work both as a trusted subcontractor for leading integrators and directly with enterprise clients to deploy technology at scale.

Integration Partners

Telaid

National technology integrator — retail, hospitality, and commercial deployments

GraniteNet

Network infrastructure and structured cabling integrator

New Era Technology

Managed services and unified communications integrator

Bailiwick

Enterprise IT infrastructure and deployment services

End Clients We've Deployed For

Apple

Morgan Stanley

Home Depot

Lowe's

Dollar Tree

CDW

UBS Financial

+ hundreds more

Work With Us

Ready to Partner Up?

Got a project? Need a field execution partner, AI help, or just want a straight answer about your tech? Let's talk.

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Built on Execution,Earned Through Trust